Our Customer Service Charter
Our Commitment To You
We know that your time and money is precious. When you engage with an accountant or wealth advisor, your expectations are usually high.
Our customer charter is our commitment to you.
You have every right to expect a high level of service, from a team of professionals who understand all the nuances of running a business, managing personal wealth, and planning for the future.
A personal approach
- We always aim to maintain regular contact
- You will always be treated with respect and listened to without being rushed
- We aim to make your experience with us as enjoyable as possible
A service like no other
- We always try to respond to queries or messages in a timely manner
- We always aim to look for solutions and strategies that are proven to work, rather than ignore issues or concerns
- We encourage open communication, viewing customer feedback as an opportunity to improve and enhance your experience
- We are aware that our job is to make your life easier by assisting or managing elements of your money and financial commitments
A mindful and understanding approach
- We will stay up to date with the latest legislations and compliances, and adhere to the highest standards
- We take into account every client and their personal circumstances, background, and beliefs in order to manage and advise on financial matters in a personalised manner
A commitment to our fees
- We will always try to agree fees in advance of any work being started
- We will provide fixed fee quotes for all compliance work, such as audit, accounts preparation and completion of Tax Returns and can offer fixed fee work on all other areas if requested
A client-based model
- Your questions will always be welcome
- Your personal circumstances will always be considered, and if or when they change you can talk to us in confidence
- We request that you treat our team members professionally, fairly and with courtesy.
- If you are happy with our service, please share your experiences! We love it when you refer our services or introduce us to your friends or business associates who could benefit from our services.
“At Star Advisers, we are professionals who pride ourselves in delivering the very best job possible to our clients. We work with everyone from medium-large businesses who are looking for manage their accounts and build a profitable business, as well as individuals wanting to protect their wealth and estates.
Our team is dedicated to providing the very best service to each and every client. We look to develop trust, honesty, and respect with everyone we work with.
We offer financial peace of mind to high-achieving business owners and individuals through our services. Our team go above and beyond client expectation and pro-actively assist and educate clients.”
Sanela Dogic– Director